Return Policy Refund Policy Cancellation Policy
Refund and Cancellation Policy
At Hammam Care, we aim to provide high-quality beauty and personal care products. Please review our policies below for cancellations, refunds, and exchanges.
Return Policy
Due to hygiene and safety standards, we cannot accept returns or offer exchanges for our products. We recommend carefully reviewing product descriptions and ingredient lists before making your purchase.
Order Cancellations
Orders can be canceled within 6 hours of payment. After this window, cancellations are not possible as we begin processing your order promptly to ensure timely delivery.
Refunds and Partial Refunds
While we do not offer standard refunds, exceptions may apply in cases such as:
- Items received in a condition different from what was expected (e.g., damaged packaging or missing parts).
- Products that are incomplete or not as described due to unforeseen issues outside our control.
If you qualify for a refund
- Check your bank or payment method for updates on the refund status.
- Contact your credit card provider, as refunds may take a few business days to post.
- If delays persist, reach out to your bank, as processing times can vary by institution.
If you’ve followed these steps and still have concerns, contact us for further support.
Exchanges
We only provide replacements for items that arrive damaged or defective. To request an exchange, please contact us with details and photographic proof of the issue, and we will guide you through the process.