Terms of Use

Failed Delivery, Unclaimed Parcels and Incorrect Delivery Information

Customers are responsible for providing complete and accurate shipping information when placing an order, including the recipient’s full name, delivery address, postal code, apartment or unit number (where applicable), telephone number, and any other information reasonably required for successful delivery.

Once an order has been dispatched, the customer is responsible for monitoring the shipment and, where applicable, arranging collection or redelivery within the timeframe specified by the shipping carrier.

If an order is returned to Hammam Care because:

• the customer did not collect the parcel within the carrier’s collection period;

• delivery was refused by the customer without a valid reason attributable to Hammam Care;

• the customer provided an incorrect, incomplete or undeliverable address;

• the recipient could not be identified at the address provided; or

• delivery could not be completed for another reason attributable to the customer,

Hammam Care reserves the right, to the extent permitted by applicable law, to deduct from any refund the reasonable and actually incurred costs resulting from the failed delivery and return of the parcel, including the original shipping costs, return-to-sender charges and any additional carrier charges directly resulting from the failed delivery.

If the customer requests that the order be shipped again, the customer may be required to pay the reasonable costs of reshipment, as well as any additional carrier charges resulting from the previous failed delivery, before the order is dispatched again.

Where a parcel is returned to Hammam Care, any refund will be processed in accordance with applicable consumer law and Hammam Care's Refund and Returns Policy.

Nothing in this section limits or excludes any mandatory consumer rights, including rights relating to defective goods, incorrect goods, Hammam Care's own fulfilment errors, or a valid exercise of the statutory right of withdrawal where applicable.

Refund and Cancellation Policy

At Hammam Care, we aim to provide high-quality beauty and personal care products. Please review our policies below for cancellations, refunds, and exchanges.

Return Policy

Due to hygiene and safety standards, we cannot accept returns or offer exchanges for our products. We recommend carefully reviewing product descriptions and ingredient lists before making your purchase.

Order Cancellations

Orders can be canceled within 6 hours of payment. After this window, cancellations are not possible as we begin processing your order promptly to ensure timely delivery.

Refunds and Partial Refunds

While we do not offer standard refunds, exceptions may apply in cases such as:

• Items received in a condition different from what was expected (e.g., damaged packaging or missing parts).
• Products that are incomplete or not as described due to unforeseen issues outside our control.

If you qualify for a refund

1. Check your bank or payment method for updates on the refund status.
2. Contact your credit card provider, as refunds may take a few business days to post.
3. If delays persist, reach out to your bank, as processing times can vary by institution.

If you’ve followed these steps and still have concerns, contact us for further support.

Exchanges

We only provide replacements for items that arrive damaged or defective. To request an exchange, please contact us with details and photographic proof of the issue, and we will guide you through the process.